Residents
Everything current residents need all handled through your Hemlane resident portal.
Resident Portal
Access your lease details, messages , payments and other resident information through Hemlane
Maintenance Request
Submit maintenance requests online and track their status in real time.
Emergency Maintenance
Know what to do in an emergency and how to submit routine requests.
For emergencies that threaten life or property (such as fire, gas leaks, flooding, major plumbing leaks, sewer backups, electrical hazards, or loss of heat during freezing temperatures), residents should first call 911 if appropriate, then contact the emergency number provided in their lease.All other maintenance requests must be submitted through Hemlane so they can be properly tracked, assigned, and updated.
All other maintenance requests must be submitted through Hemlane so they can be properly tracked, assigned, and updated.
Move-In Information
Everything you need to know for a smooth start in your new home.
Move-In Walkthrough
What to expect at your move-in walkthrough we’ll review the property, go over systems, and answer any questions.
Utility Transfers
Remember to transfer electric, gas, water, and internet services into your name before move-in day.
First 30 Days Reporting
How to report an issue in your first 30 days we’re here to help you settle in comfortably.
Applications & Move-In
Move-in costs vary depending on the property and housing program. Most traditional rentals require the first month’s rent and a security deposit before move-in. Lease with Option properties may also require an option consideration fee. Full details are provided in the property’s Hemlane listing.
Once approved, we’ll contact you with the next steps, including lease signing, required move-in funds, renter’s insurance, and scheduling your move-in date.
Move-in timelines vary by property and will be agreed upon with approved applicants.
A qualified co-signer or guarantor may be considered on a case-by-case basis.
Yes. Screening may include credit, criminal background (where permitted), income verification, and rental history. A non-refundable $40 is charged during the time of application.
Resident Responsibilities
Rent is due on the 1st with grace period up until 3rd. Residents can pay securely through the Hemlane Resident Portal.
Yes. All rent payments are made securely through the Hemlane Resident Portal.
If required under your lease, utilities should be transferred into your name before or immediately after move-in according to your lease. Usually within 14days after move in.
No alterations or improvements may be made without prior written approval.
Residents may decorate provided permanent alterations are not made without written approval.
Maintenance
Emergency issues affecting health, safety, or major property damage receive priority. Routine repairs are handled in the order received whenever possible.
Yes. Maintenance requests can be submitted through Hemlane 24/7.
Examples include fire, gas leaks, flooding, major plumbing leaks, sewer backup, electrical hazards, or loss of heat during freezing weather. Call 911 if there is immediate danger.
Residents are responsible for lockout situations unless caused by a property-related issue. Service fees may apply.
Routine maintenance responsibilities are outlined in the lease.
Lease Renewals & Move-Out
Lease renewals are offered at management’s discretion. Eligible residents will be contacted before lease expiration.
Notice requirements are specified in your lease agreement.
The property will be inspected for cleanliness, normal wear, and damage beyond ordinary use.
Security deposits are processed according to applicable state law after inspection and satisfaction of lease obligations.
Lease with Option & Land Contract
You do not receive purchase credit during the initial Lease with Option period. Purchase credits begin only after you exercise your option to purchase and transition to a Land Contract, in accordance with the terms of your signed agreements. Any applicable credits and purchase terms will be clearly outlined in your Land Contract.
Early purchase may be permitted depending on the agreement.
If you choose not to exercise your purchase option during the initial option period, your option fee is non-refundable. However, subject to mutual agreement and continued compliance with your lease, you may have the opportunity to extend your option for additional one-year terms, up to a maximum of three (3) years.
If you later choose to purchase the home, 100% of all option fees paid during the option period will be credited toward the purchase price, in accordance with your signed agreements.
For many of our properties, we also offer in-house seller financing through a Land Contract, providing an alternative path to homeownership once the purchase option has been exercised.
Please note: Extension options, purchase terms, and financing availability vary by property and are subject to the terms of the applicable agreements and qualification requirements.
General
Yes. All homes are professionally managed using Hemlane for communication, rent collection, maintenance coordination, and resident services.
Availability changes frequently. The most up-to-date information is available on each property’s Hemlane listing.
Hemlane centralizes applications, showings, messaging, maintenance requests, rent payments, and resident communication.
Some properties include virtual tours or additional media where available.
Yes. We strive to ensure each home is clean, safe, and move-in ready.
Future Property Management
Not at this time. We currently manage our own residential portfolio.
We plan to expand into third-party property management throughout Northeast Ohio. Interested owners can contact us to join our interest list.
Need immediate help?
For emergencies, contact our maintenance line at contact page For all other requests, use the Resident Listings.